Category: Costumer service

Client: Fundamenta-Lakáskassza Ltd.

Date: 2012

Tags: complaint, electronic form, agent network, transparent, measurable

We implemented WSF as workflow solution for a market leader Building Society firm – which brought transparency, timeliness, manageability and measurability to their MLM agent networks’ complaint process. Complaints are auto-assigned to back-office responsibles based on a business logic, and following a complex workflow. Responsibles are notified regarding events and deadlines via emails. The solution is connected to two LDAP providers, and integrated with a LifeRay portal, so both intranet back-office users and external agents using internet portal can access it.